Refund & Cancellation Policy

1. Overview

NETWORKZ ("Networkz", "we", "us") structures all client engagements around milestone-based pricing. This policy describes the deposit requirement, milestone payment terms, and the rights and obligations of both parties in the event of a cancellation.

This policy applies to all Networkz engagements unless a separately executed Master Services Agreement (MSA) and Statement of Work (SOW) contain different terms, in which case the MSA and SOW take precedence.

2. Upfront Deposit

We require an upfront deposit of 30% of the total agreed project value before commencing any development work. This deposit covers the cost of the initial scoping, architecture, and planning phase, and confirms your commitment to the project.

Deposit conditions

• The deposit is due before any development activity commences.
• Payment methods accepted: bank transfer (NEFT/RTGS/IMPS) and UPI.
• Once development has commenced, the deposit is non-refundable except as provided in Sections 4 and 5 below.
• If development has not yet commenced, the deposit may be refunded at Networkz's discretion, less any administrative or planning costs already incurred.

3. Milestone Payments

Each project is divided into clearly defined milestones, each with a fixed deliverable and a fixed price as specified in the Statement of Work. Milestone payment terms are as follows:

• Each milestone payment becomes due when Networkz delivers the milestone deliverable to the client for review.
• The client reviews the deliverable and either approves it or raises specific revision requests.
• Each milestone includes up to two rounds of revisions within the agreed scope. Revisions outside scope require a written Change Order.
• Payment for an approved milestone must be received before Networkz commences work on the next milestone.
• Milestone payments already made for delivered and approved work are non-refundable.

4. Cancellation by Client

You may cancel your project at any time by providing written notice to Networkz at hello@networkz.in.

4.1 Cancellation before any development commences

If you cancel before Networkz has commenced any development activity (including architecture and planning), we will consider a refund of the deposit on a case-by-case basis, taking into account any time and resources already spent.

4.2 Cancellation during development

If you cancel after development has commenced:

• All work completed and delivered to date will be charged at the milestone rates set out in the SOW.
• Any milestone payment already made and corresponding to delivered work is non-refundable.
• Any pre-paid amount for a milestone that has not yet commenced may be refunded at Networkz's discretion, on a case-by-case basis, after deducting any proportionate costs already incurred.
• All code and deliverables produced up to the point of cancellation and paid for in full will be transferred to you.
• Code for milestones not fully paid will remain the property of Networkz until payment is received.

5. Cancellation by Networkz

Networkz reserves the right to suspend or terminate an engagement in the following circumstances:

• Non-payment of a milestone within 14 days of the due date;
• Material breach of the MSA or SOW by the client;
• The project scope changes so substantially that it cannot proceed under the original terms;
• Circumstances arise that make it impossible or impractical for Networkz to continue the engagement (e.g., force majeure).

In the event of cancellation by Networkz for reasons other than client breach:

• Any pre-paid amount for work not yet commenced will be refunded in full within 14 business days.
• All completed and paid work will be transferred to the client.

6. Refund Disputes

If you are dissatisfied with a milestone deliverable and cannot reach agreement through the revision process, please contact us in writing at hello@networkz.in. We will work in good faith to resolve the dispute within 30 days of receiving your written complaint.

Our entire business model is structured around milestone approvals — we do not proceed to the next milestone without your explicit sign-off. This means that significant surprises at final delivery are rare by design.

7. Refund Process

Where a refund is agreed, we will:

• Process the refund within 14 business days of written agreement.
• Return funds via the same payment method used for the original payment (bank transfer or UPI).
• Provide written confirmation of the refund amount and timeline.

8. MSA Takes Precedence

This policy sets out our general approach. For any specific engagement, the payment, cancellation, and refund terms in the executed Master Services Agreement and Statement of Work take precedence over this general policy. You should review those documents carefully before commencing an engagement.

9. Contact

For questions about payments, cancellations, or to request a refund assessment, please contact us at: hello@networkz.in